Troubleshooting

A section doesn’t appear in Add section

Install it into that theme first: Installed shows which themes have it.
It only appears on the page types it supports. Each section’s page in this manual, and Works on in its preview, says which.
The page must use an Online Store 2.0 JSON template. See Theme compatibility.
Look in the Section Universe group: names start with SU:.

The theme editor won’t let me add a section

A page can hold at most 25 sections. Remove one you no longer use, or add the section to another page.

A section disappeared from my storefront

If your plan changed to Free, Pro sections are hidden after the grace period. Subscribing again brings them back with their settings. See Plans and billing.
Some sections hide themselves on purpose, for example a Flash sale after its end date or a Delivery estimate for products that don’t need shipping. Their pages explain when.
Check that the theme it’s in is the published one.

The storefront doesn’t show my changes

Select Save in the theme editor. If you edited a theme that isn’t live, publish it, or preview it from Online Store → Themes.

A countdown or delivery date is off by some hours

Sections count down to times in your store’s time zone. Check it in Settings → General in your Shopify admin.

The section looks different from the preview

Previews use sample products and pictures. In your store a section shows your own content and follows your theme’s fonts and colors. If something looks wrong, send us a screenshot.

A product doesn’t show its price or Add to cart

Check that the product is active, published to the Online Store sales channel and in stock (or set to continue selling when out of stock). Sold-out products show as sold out.

Still stuck?

Contact support with your store’s myshopify.com address and the section’s name.